Rory Cole


Rory Cole



NotLost is a simple online tool that enables organisations to modernise their lost and found process.

Despite being the norm within many organisations, antiquated lost property systems are time-consuming and frustrating for staff. Not only is a good (or bad!) lost property experience memorable for customers, but it also acts as an unwelcome distraction for the busy security staff who often deal with it.

Mountains of items, endless phone calls and long queues are an all-too-familiar sight for anybody managing lost property at live events. These issues are exacerbated by analogue systems and poor process.

In 2017, a group of event experts recognised this and set out about creating a 21st century solution. The result is NotLost, an innovative cloud-based platform that enables organisations to manage their lost property with speed and ease.

Found items are registered in under ten seconds using image recognition software, customer enquiries are handled promptly using keywords and images to search across the platform and a simple one-click lost/ found comparison helps staff to quickly identify and return items.

Our platform is proven to save organisations between 50 to 80% of time spent managing lost property, freeing up valuable staff capacity for other important tasks. NotLost also allows venues and live events to deliver an excellent customer experience in this often-overlooked area.

With the O2 Arena coming on board as NotLost’s first client, the team is now proud to be working with many of the UK’s leading organisations and venues, including the SSE Arena Wembley, AEG Presents and Broadwick Live.

All session by Rory Cole

The Solution Showdown

14:15– 15:15
Congress Hall